> ## Documentation Index
> Fetch the complete documentation index at: https://kb.micro1.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate Troubleshooting

> Accessing support and troubleshooting steps for candidates during or before the AI Interview

## Accessing Support During Your Interview

During AI interviews, any candidate can access **micro1 live support** by clicking the **“Having Trouble?”** button located in the **bottom-right corner** of the screen.

<img src="https://mintcdn.com/micro1-help/Vd43idorrnmTRxwo/images/candidate-support-interview.png?fit=max&auto=format&n=Vd43idorrnmTRxwo&q=85&s=4f0994e16a043bb4ae5dc9787ec52de6" alt="Support button" width="797" height="652" data-path="images/candidate-support-interview.png" />

This menu provides quick troubleshooting options for common issues like camera, microphone, or connectivity problems.

***

## Before Starting the Interview

### ✅ Device & Browser Requirements

To ensure your interview runs smoothly, please follow these requirements:

| Requirement       | Details                                                        |
| ----------------- | -------------------------------------------------------------- |
| **Device**        | Laptop, Desktop, or Mobile (iOS/Android)                       |
| **Minimum Specs** | 8 GB RAM, 4 vCPU                                               |
| **Internet**      | Stable 4G connection or faster                                 |
| **Browser**       | Google Chrome (Safari also supported — use the latest version) |
| **Permissions**   | Allow access to camera, microphone, and screen sharing         |

<Tip>
  We do **not** recommend using Incognito/Private mode or browsers such as **Firefox** or **Brave**.
</Tip>

🔗 **System Check:** [Run a quick configuration test](https://interview.micro1.ai/check-system/) before your interview to confirm everything is working properly.

***

### 🎯 Best Practices for a Good Interview

* Choose a **quiet, well-lit space** for your interview.
* **Close unnecessary apps or browser tabs** to free up system resources.
* **Read each question carefully** and speak clearly.
* Keep your **camera centered** and maintain eye contact for better communication.

***

## During the Interview

### 🆘 How to Use the “Having Trouble?” Button

If anything goes wrong during the interview:

1. Click the **“Having Trouble?”** button at the bottom-right corner.
2. Select the issue you’re facing (e.g., camera, microphone, connectivity).
3. Follow the on-screen guidance provided for that issue.

If the issue persists after trying the suggested fix, proceed to the next section.

***

## Need More Help?

If you’re still having trouble, please contact our support team via email:

📧 **[help@micro1.ai](mailto:help@micro1.ai)**

Please include the following details in your message:

* Your **full name**
* **Email address** used for the application
* The **role** you applied for
* A **short description or screenshot** of the issue

**Response Time:** Our support team will get back to you within **24 hours (Monday–Friday)**.\
Currently, support is provided **via email only**.

<Tip>
  Providing screenshots and browser details helps our support team resolve your issue faster.
</Tip>