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Accessing Support During Your Interview

During AI interviews, any candidate can access micro1 live support by clicking the “Having Trouble?” button located in the bottom-right corner of the screen. Support button This menu provides quick troubleshooting options for common issues like camera, microphone, or connectivity problems.

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Before Starting the Interview

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✅ Device & Browser Requirements

To ensure your interview runs smoothly, please follow these requirements:
We do not recommend using Incognito/Private mode or browsers such as Firefox or Brave.
🔗 System Check: Run a quick configuration test before your interview to confirm everything is working properly.

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🎯 Best Practices for a Good Interview

  • Choose a quiet, well-lit space for your interview.
  • Close unnecessary apps or browser tabs to free up system resources.
  • Read each question carefully and speak clearly.
  • Keep your camera centered and maintain eye contact for better communication.

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During the Interview

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🆘 How to Use the “Having Trouble?” Button

If anything goes wrong during the interview:
  1. Click the “Having Trouble?” button at the bottom-right corner.
  2. Select the issue you’re facing (e.g., camera, microphone, connectivity).
  3. Follow the on-screen guidance provided for that issue.
If the issue persists after trying the suggested fix, proceed to the next section.

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Need More Help?

If you’re still having trouble, please contact our support team via email: 📧 help@micro1.ai Please include the following details in your message:
  • Your full name
  • Email address used for the application
  • The role you applied for
  • A short description or screenshot of the issue
Response Time: Our support team will get back to you within 24 hours (Monday–Friday).
Currently, support is provided via email only.
Providing screenshots and browser details helps our support team resolve your issue faster.