Interview Overview and Expectations
The AI Interviewer (Zara) simulates a structured conversation with candidates through video and voice. The experience can also have exercises, depending on the configuration of the interview. It’s designed to replicate a realistic interview experience while maintaining fairness and consistency across all candidates. Each interview includes:- Real-time question delivery by our Zara
- Candidate responses recorded via webcam and microphone
- Automatic audio and video capture for review and scoring
Supporting Candidates During Interviews
🎧 Live Support Access
During any AI interview, candidates can click the “Having Trouble?” button in the bottom-right corner of their screen.This opens a guided troubleshooting flow that helps them resolve issues such as:
- Camera or microphone not working
- Screen sharing problems
- Zara freezing, lagging, or not responding
- Audio playback or volume issues
📧 [email protected]
Support Channels
| Type | Contact | Purpose |
|---|---|---|
| Candidate Support | [email protected] | For issues during interviews (technical problems, access, or reattempts) |
| Client Support | [email protected] | For clients or hiring managers needing assistance or escalation |
Escalation Guidelines
Please escalate to micro1 when:- More than one candidate reports the same technical failure
- The interview flow is broken or not behaving as expected
- You need clarification about Zara’s behavior or technical coverage
How to Escalate
Send an email to [email protected] with:- Candidate name(s), email ID(s), and role(s)
- Description of the issue
- Interview report link (if available)
- Screenshot or screen recording (if available)